Shipping Policy

Shipping Policy – Maison FERAÏA

We ship worldwide and are committed to getting your order to you as quickly and smoothly as possible.

Order Processing

• Orders placed before 11:00 AM PT (Monday–Friday) are dispatched the same business day

• Orders placed after 11:00 AM PT, on weekends, or on holidays will be processed the next business day

• During peak seasons or holidays, processing times may be slightly extended

We aim to ensure every order leaves our warehouse promptly — because great style shouldn’t have to wait.

Shipping Timeline

• Estimated Delivery Time: 3–20 business days

• FREE shipping across the United States

Once shipped, most standard deliveries within the U.S. typically arrive within 3–6 business days, depending on location and carrier performance.

International delivery times may vary by destination and customs processing.

Shipping Options

• Standard shipping is available on all orders

• Shipping availability and timelines may vary by country

Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer.

Order Tracking

Once your order has shipped, you’ll receive a tracking link via email and SMS, allowing you to follow your package every step of the way.

Delivery Issues

If your package is delayed, lost, or arrives damaged, please contact us at:

📧 Email: Info@maisonferaia.com

When reaching out, include:

• Your order number

• Contact details

• A brief description of the issue

For lost or damaged shipments, we’ll work directly with the courier to resolve the issue as quickly as possible.

Important Notes

• Shipping times are estimates and not guaranteed

• Maison FERAÏA is not responsible for delays caused by carriers, customs, weather, or incorrect shipping information provided at checkout