Privacy Policy

Privacy Policy – Maison FERAÏA

Maison FERAÏA (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit or make a purchase from our website (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with our Site, we may collect the following types of information:

Personal Information

Information you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely by third-party payment providers)

  • Order history and customer support communications

Automatically Collected Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate with you regarding orders, shipping, and support

  • Improve our Site, products, and customer experience

  • Send marketing communications (where permitted by law)

  • Detect fraud and protect our business

  • Comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your preferences

  • Enable essential site functionality

  • Analyze traffic and performance

  • Support marketing and advertising efforts

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

4. Sharing Your Information

We may share your information with trusted third parties, including:

  • Shopify Inc., which hosts our online store

  • Payment processors and fraud prevention services

  • Shipping and fulfillment partners

  • Marketing, analytics, and advertising providers

These third parties are permitted to use your information only as necessary to perform services on our behalf.

We do not sell your personal information.

5. Third-Party Services

Our Site may include links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing personal information.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this policy

  • Comply with legal, accounting, or reporting requirements

When no longer required, your information is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Opt out of marketing communications

  • Restrict or object to certain data processing

To exercise your rights, please contact us using the information below.

9. California Privacy Rights (CPRA / CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it is used

  • Request access to or deletion of your personal information

  • Opt out of the sale or sharing of personal information (if applicable)

  • Not be discriminated against for exercising your privacy rights

You may submit requests by contacting us at the email listed below. We may verify your identity before processing your request.

10. International Users

If you access our Site from outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

11. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

📧 Email: Info@maisonferaia.com