Privacy Policy

Privacy Policy – Maison FERAÏA®

Last updated: August 12, 2025

This Privacy Policy describes how Maison FERAÏA® (“we,” “us,” “our,” or “the Company”) collects, uses, and protects your personal information when you visit our website www.maisonferaia.com, purchase our products, or interact with us in any manner (collectively, the “Services”).

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, you should not use our Services.

We may update this Privacy Policy periodically to reflect changes to our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, and the “Last updated” date will be revised accordingly.

1. Information We Collect

We collect personal information in the following ways:

a. Information You Provide Directly

  • Contact Details: Name, billing address, shipping address, email address, and phone number.

  • Order Details: Product selections, payment confirmation, and transaction history.

  • Account Information: Username, password, and security information if you create an account.

  • Customer Support Information: Details you share with us when requesting assistance.

b. Information We Collect Automatically

When you interact with our Site, we automatically collect certain technical and usage data (“Usage Data”), including:

  • Device and browser information

  • IP address and location data

  • Pages visited, time spent on the Site, and referring pages

  • Interaction with emails or advertisements

We use cookies, pixels, and similar tracking technologies to enhance your browsing experience and analyze website performance.

c. Information from Third Parties

We may receive information about you from:

  • Payment processors for transaction validation

  • Courier partners for delivery updates

  • Platform providers like Shopify for store functionality

2. How We Use Your Information

We use your personal information to:

  1. Process and fulfill your orders

  2. Communicate order updates and customer service responses

  3. Arrange deliveries and manage returns/exchanges

  4. Personalize your shopping experience

  5. Improve our Site, services, and product offerings

  6. Detect and prevent fraudulent or unlawful activity

  7. Send marketing communications (with your consent, where required)

3. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences and settings

  • Analyze site traffic and performance

  • Provide relevant advertising

You can adjust your browser settings to block cookies, but this may affect site functionality. For more details about cookies used by Shopify, visit: https://www.shopify.com/legal/cookies

4. How We Share Your Information

We may share your personal information with:

  • Vendors & service providers (IT support, payment processing, courier services)

  • Business & marketing partners to provide relevant offers (subject to applicable laws)

  • Authorities or legal entities where required by law

We do not sell your personal information.

5. Data Security & Retention

We implement industry-standard measures to protect your personal data. However, no online transmission or storage system is 100% secure.

We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information

  • Restrict or object to data processing

  • Withdraw consent for marketing communications

  • Request a copy of your data (data portability)

To exercise these rights, contact us at:
📩 Email: Maisonferaia@gmail.com

7. Children’s Privacy

Our Services are not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, please contact us for deletion.

8. International Transfers

If your personal data is transferred outside your country, we will ensure appropriate safeguards are in place, such as recognized contractual clauses.

9. Contact Us

For questions about this Privacy Policy or to exercise your rights:

Maison FERAÏA®
📩 Email: Maisonferaia@gmail.com
🌐 www.maisonferaia.com