Return and Exchange

At Feraia, customer satisfaction is at the heart of everything we do. We are committed to ensuring that our products meet the highest quality standards and that you have a smooth shopping experience with us. We understand that occasionally, issues may arise, and we strive to address them promptly and efficiently.

Our exchange and return policy is designed to offer convenience and fairness to our customers. We accept exchanges and returns for products under specific conditions, ensuring you have the flexibility you need:

1. Damaged or Defective Items:
   If your item arrives in a damaged or defective condition, please inspect it upon delivery and notify us within 24 hours of receipt. Timely reporting allows us to assess and resolve the issue effectively. Once we verify the issue, we will initiate an exchange or return process.

2. Other Returns and Exchanges:
   We also accept returns or exchanges for reasons such as size, color preference, or change of mind. However, a small delivery fee will apply to cover shipping and handling costs.

Conditions for Exchanges and Returns:

• Items must be in their original condition, including packaging, tags, and any accompanying accessories.
• The exchange or return request must be submitted within 7 days of delivery.
• In the case of exchanges, replacement items will be sent out, subject to availability. If the replacement item is unavailable, we will offer store credit or an alternative solution.

We value your trust and are dedicated to making your experience with Feraia as satisfying as possible. Should you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out to our customer service team.