Exchange & Return Policy

Maison FERAÏA – Exchange & Return Policy

Because luxury is in the details.

At Maison FERAÏA, every piece is designed to make a statement — tailored, finished, and packed with uncompromising attention to detail. While we do not offer refunds, we ensure an effortless and reliable exchange process so your experience remains flawless.

🔁 Exchange Policy

We accept exchange requests under the following conditions:

1. Damaged or Defective Items

If your piece arrives damaged or with a manufacturing fault, notify us within 48 hours of delivery.
Once verified, we will arrange a free replacement — no extra charges.

2. Size, Color, or Change of Preference

We understand fit and style are personal. You may request an exchange for sizing issues or a change of mind under the following terms:

  • ₹350 handling fee applies (includes two-way logistics).

  • COD charges are non-refundable and excluded from product pricing.

  • A nominal processing fee may be deducted from store credits to cover payment gateway charges.

📦 Conditions for Exchange

To be eligible for an exchange, items must be:

  • Unused, unwashed, and in original condition

  • Returned with tags, packaging, and all accessories intact

  • Exchange request raised within 24 hours of delivery

  • Customized or discounted items are not eligible for exchange

If the requested replacement is unavailable, we will issue store credit or offer an equivalent product.

🔄 How to Request an Exchange

All exchange requests must be submitted via our official exchange portal:
👉 Maison FERAÏA Exchange Portal

Simply follow the guided steps — no extra emails required. Our system is designed for speed, precision, and ease.

Need Assistance?

📩 Email: Maisonferaia@gmail.com
⏰ Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST